Verifying it’s you

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Common concerns

 

I am having problems with verification emails. What should I do? 

If you are having problems with verification emails, make sure they are not going to your spam folder and that your e-mail address is entered correctly in your app.

 

I am having problems with verification text messages. What should I do? 

Make sure you are using a mobile phone number and that it’s entered properly with your country code in the app. 

 

What if I lose access to the email that’s associated with my account?

It’s possible to change your email as long as you have access to the phone number associated with your account. 

 

What if I lose access to the phone number that’s associated with my account?

It’s possible to change your phone number as long as you have access to the email address associated with your account.

 

What if I lose access to the email and phone number associated with my account?

If you lose access to the email and the phone number associated with your account, please contact us at support@passfolioapp.com.

 

I’ve received a two-factor verification code, but didn’t request one. What should I do?

If are not trying to log in to your app or change your information but received a two-factor verification code, please contact us at support@passfolioapp.com. Don’t worry, we’ll make sure your account is secure. 

 

If you are still having problems, please contact us at support@passfolioapp.com.

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